Privacy Policy

AdvaraHealth respects your privacy. This policy explains what personal data we collect, why we collect it, and how you can control your information. We operate from South Africa and follow the principles of the Protection of Personal Information Act (POPIA).

1. Data We Collect

• Data from forms: name, email address, phone number, and any message you submit through our contact or inquiry forms.
• Technical data: browser type, device information, IP address, and pages visited. This is collected via cookies and similar tracking technologies.
• Analytics events: page views, time on site, and interaction patterns. We use this to improve our content and user experience.

2. How We Use Your Data

• To respond to your inquiries and provide healthcare advisory services.
• To send relevant wellness resources or program updates if you have opted in.
• To analyse site usage and improve our platform.
• To comply with legal obligations and protect our rights.

3. Cookies and Tracking

We use essential cookies for site functionality and analytics cookies (e.g., Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, but some features may not work properly.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share it with trusted third-party service providers who help us operate the site, process forms, or manage analytics. These providers are contractually bound to protect your data and may include hosting services, email delivery platforms, and analytics tools.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Form submissions are kept for up to 24 months unless you request earlier deletion.

6. Your Rights

Under POPIA and applicable law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Regulator (South Africa).

7. Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or alteration. However, no internet transmission is completely secure.

8. Anti-Misrepresentation

AdvaraHealth does not make misleading claims, create false urgency, or use fake endorsements. We are not officially affiliated with any government body or medical scheme unless explicitly stated. Any testimonials or case studies reflect real experiences with consent. We do not guarantee specific health outcomes.

9. Contact Us

For privacy-related requests, data access, or deletion, please contact us:

AdvaraHealth
459 Mhlanga Expressway Suite 082
Email: info@advarahealth.com
Phone: +27(27)9045997